For UK Mainland (excl. Scottish Highlands) cost are dependent on weight from location to location. For Overseas postage please see our shipping estimator once you have added your product to your shopping cart
When will we deliver your order?
We want to get your order off to you as soon as possible. We would normally
expect the goods to be despatched within 24hrs. If we are out of stock
on a product of your choice, or there are delays out side of our control, we will contact you to give you more detail.
Not what you wanted?
So you've received the parcel and it really is not what you wanted after all.
No problem! As long as all the packaging is intact and the product has not
been used, just send it back within 14 days of receipt and we'll give you
a refund, exchange or credit straight away (not including postal charges). Please note, as our products are of a medical nature, we can not accept returns if the product has been opened or handled
In the unlikely event of faulty garments, please tell us immediately. We pride ourselves on the quality of our goods, but to continue that
quality we need to know of any problems. Please contact straight
away and we will arrange to get it picked up and organise an exchange, refund
or credit. You can contact us by phone Mon-Friday between
9am-5:30pm on 01562 546 123
Important When your order is delivered a signature will be required by our carriers or Royal Mail recorded delivery.If nobody is around to do this a card will be left informing you of the delivery attempt.This card will give you all the info on how to either collect your parcel or get it re-delivered.
If you do not collect the parcel it will be returned to us. We will then give
you a call to see if you still require the goods. If you do wish us to resend your order then you will need to pay an additional
postal charge, the amount of this charge is the cost to us and we will inform
you of the cost before we resend your order. If your order originally qualified
for free delivery we will have to charge for the second delivery.
If you decide you do not want your order resent then we will offer a refund
for the goods if the packaging has not been opened and the product has not been handled, but we cannot refund the original postal charge. If your order
originally qualified for free delivery you will be refunded minus our delivery
costs.
